Advisory services

Partnering with organisations to realise
technology initiatives

Centre of Technology Excellence

Experts in Digital Customer Engagement

Cloud technology

Fast deployment, reduced costs
and greater flexibility

A trusted advisor

Customer engagement
transformation programs

Training services

Providing a range of training services to support technology uptake and
learning

Expert professionals

Working closely with our partners and delivering
successful outcomes to our customers

ADVISORY SERVICES

SOFTWARE

PROFESSIONAL SERVICES

TRAINING SERVICES

PARTNERS

CONTACT

 Advisory Services

Software

Professional Services

Training Services

Partners

Contact

CoTé are a trusted partner who specialise in helping organisations improve customer engagement and streamline business processes, solving a range of business challenges across digital customer engagement and enterprise information management.

CoTé Software & Solutions assist organisations to:
  • Better manage information and the effectiveness of customer communication
  • Deliver a better customer experience
  • Enable process automation, in sourcing and outsourcing
  • Enable greater work flexibility and increased productivity
  • Improve compliance with legislative and regulatory requirements
  • Improve performance management
Diagram of CoTe's Services

Advisory Services

CoTé’s trusted experts provide strategic, tactical and transformation advice related to all aspects of Customer Engagement and Enterprise Information Capability around technology, people and processes.

Software

Cloud based solutions to help organisations solve a range of business challenges surrounding their customer engagement and business processes through enabling enterprise information management technologies.

Professional Services

CoTé Software & Solutions provide a range of Professional Staffing Services to help implement technology and process solutions surrounding digital customer engagement.

Training Services

CoTé provide a range of training services to support technology uptake and learning. We offer targeted and practical face to face training and e-learning solutions to meet the growing and changing skill development needs of our clients and industry.

Partners

We proudly partner with market leaders in Enterprise Information Management Software, supporting our clients by following world’s best practice and standards.

Contact

Want to learn more about how we can help you?   Contact us today.

Delivering tangible and visible benefits

Want to learn more? YES

Case study

Customer: National Insurance Company

Industry: General Insurance

Challenges:

  • Improving service to Intermediaries
  • Increasing operational efficiency
  • Improving customer experience
  • Reducing operational risk
Solution:
  • Implementation of a best of breed CCM software technology
Results:
  • Centralised internal control of customer communications
  • Multi-channel distribution capability
  • Customer communications agility — flexibility and responsiveness
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Case study

Customer: National Business Insurer (Retail)

Industry: General Insurance

Challenges:

  • Increasing operational efficiency

  • Improving compliance

  • Reducing operational risk

  • Improving sustainability

  • Improving customer experience

Solution:

  • Transformation and digitisation of business process

  • Implementation of a software as a service end to end CCM solution

Results:

  • A best practice CCM capability

  • Compliant document archive

  • Multi-channel distribution capability

  • Customer communications agility — flexibility and responsiveness

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Case study

Customer: APAC Infrastructure Solutions Provider

Industry: Infrastructure Asset Management

Challenges:

  • Increasing operational efficiency

  • Increasing operational capability

  • Improving customer experience

Solution:
  • Implementation of a best of breed CCM capability

Results:

  • Centralised control of customer communications

  • Multi-channel distribution capability

  • Customer communications agility — flexibility and responsiveness

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– Some of our awesome customers –