Advisory services

Partnering with organisations to realise
technology initiatives

Centre of Technology Excellence

Experts in Digital Customer Engagement

Centre of Technology Excellence

Experts in Digital Customer Engagement

Advisory to Delivery

Delivery outcomes in Digital Customer Engagement

Cloud technology

Fast deployment, reduced costs
and greater flexibility

A trusted advisor

Customer engagement
transformation programs

Training services

Providing a range of training services to support technology uptake and
learning

Expert professionals

Working closely with our partners and delivering
successful outcomes to our customers


ADVISORY SERVICES

SOFTWARE

PROFESSIONAL SERVICES

TRAINING SERVICES

PARTNERS

CONTACT

CoTé’s cloud based solutions are designed to cut costs as well as reduce the time and effort involved in buying, installing, configuring and maintaining software and supporting infrastructure. Do more with less to integrate and expand the functionality of your operational legacy systems and support the ever expanding needs of your business and customers as they continue to become more complex and demanding.

VirsaicTM

By combining our extensive and in-depth practical knowledge across several ‘best of breed’ leading enterprise software applications in the areas of EIM, CCM, CEM, and ECM, with the market challenges described above, we are pleased to provide a powerful yet relatively low cost cloud-based (Software-as-a-service) platform called VirsaicTM.

VirsaicTM, is an information and document management portal platform, used to integrate information, processes and people across organizational boundaries. VirsaicTM comprises of an extensive catalogue of web-based functional components and application services, which can be easily configured to meet your requirements and integrated together to help streamline core business processes. It is highly customisable and rapidly deployed.

Visit virsaic.com
virsaic

Centralise critical customer information and documents, managed across several sources and channels (outbound and inbound)

Enables users to effectively find, share, distribute, secure and collaborate information

Increase operational and compliance visibility and overall business performance whilst reducing costs

Guaranteed service levels and availability

Why VirsaicTM?

  • Fast customised online (cloud-based) solution – Deployment (in days/weeks)
  • No Software to install — Low Cost
  • Low Risk – Only pay for what you need
  • Reduce operational costs
  • Integrated EIM, CCM, CEM, and ECM functionality
  • Extensible and scalable
  • Increase productivity
  • Guaranteed R.O.I

VirsaicTM  is ideally suited to medium-size enterprises that have limited budgets and need a functionally rich customisable online solution which can improve, digitise and simplify business processes, lower their cost to serve and enrich the customer experience.

Key Features

Provides the ability to measure, monitor and maintain adherence to corporate policies, governance and regulatory compliance of internal and external parties using;

  • Dynamic surveys
  • Configurable workflow
  • e-Learning capability
  • Real-time data intelligence based reporting

Applications

  • Agent / Broker
  • Compliance management

Suitable Industries

  • Insurance
  • Banking
  • Finance


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Key Features

Provides the ability to create and send personalised documents;

  • Build content & document templates
  • Generate dynamic content or personalised documents in real-time or batch
  • Review and approve documents prior dispatch
  • Distribute via any channel (email, print, sms)
  • Supports mailhouse integration

Application

  • Outbound customer correspondence generation / fulfilment

Suitable Industries

  • Insurance
  • Banking
  • Finance
  • Heath
  • Telecommunications


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Key Features

Provides an online centralised document repository for easy access, collaboration and distribution of customer communications, incorporating;

  • Document upload (single or batch)
  • Document classification and ingestion management
  • Sophisticated input print-stream transformation (optional)
  • Meta-data/index extraction (optional)
  • Business rules management
  • High volume document archival
  • Powerful search & retrieval
  • Document sharing and re-distribution
  • Routing and approval workflow management
  • Activity based reporting
  • Multi-channel distribution management
  • External Print (Mailhouse) integration
  • System integration support

Applications

  • Policy Review & Approval Management
  • Inbound / outbound Correspondence Management

Suitable Industries

Suitable for all industries


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Key Features

Provides ability to define and configure outbound customer mail pack destined for printing at mailhouse incorporating;

  • Component management  (eg. letterhead, envelopes, inserts )
  • Mail pack definitions and management
  • Output streaming management
  • Integrated version control
  • Mailhouse friendly reporting and integration
  • Change management and impact assessment support

Applications

  • External print
  • Channel output management

Suitable Industries

  • Insurance
  • Banking
  • Finance
  • Telecommunications
  • Superannuation


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Key Features

Provides the ability to manage the lifecycle of a case / issue involving the key processes of Open, Allocate, Manage and Close, incorporating;

  • Case creation
  • Case type and process configuration
  • Case workflow configuration and management
  • Activity reporting
  • Notification and messaging

Applications

  • Incident Management
  • Medical Case Management

Suitable Industries

  • Health
  • Insurance
  • Banking
  • Finance
  • Telecommunications
  • Superannuation


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Key Features

Provides the ability to manage a performance management process that follows an Assign, Complete and Score process, incorporating;

  • Dynamic surveys
  • e-Learning capability
  • Sophisticated reporting and dashboards
  • Activity tracking & reporting
  • Document management integration support

Applications

  • Sales Accreditation & Development tool
  • Staff /  Third party Assessment
  • Vendor / SLA Performance Monitoring

Suitable Industries

Suitable for all industries


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Key Features

Provides the ability to setup and manage dynamic online applications / web forms incorporating;

  • Dynamic surveys
  • Document upload (single or batch)
  • Activity tracking & reporting
  • Incorporates document generation product
  • Incorporates document management product

Applications

  • Staff / Third Party onboarding
  • Loan / Credit Application processing
  • Other?

Suitable Industries

Suitable for all industries


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CoTé offer online solutions under the VirsaicTM platform which can be easily configured and quickly deployed to meet your requirements

Cloud based custom software development

CoTé is also able to use the VirsaicTM platform to easily customise any solution, extend or develop new functionality to meet your specific requirements.
Custom solutions are rapidly deployed by enabling, configuring and integrating different application services.

Want to learn more?  YES

Solution architecture and design consulting

CoTé have a range of Technical Consultants with significant, well proven experience and capability in EIM and general IT solution architecture and design including SOA and ESB implementations, as well as legacy system migrations and integration.

Want to learn more?  YES

Want to learn how we can help you with a customised software solution? FIND OUT MORE

– Working in partnership –