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Our story

“Make it Work, Make it Better, Make it Faster, and don’t get married to your idea.”

CoTé Software & Solutions has been proudly helping organisations solve challenges and increase engagement since 2009. We started with IT consulting in Melbourne, and like many innovative companies, CoTé evolved with the knowledge that there must be a better way to drive digital transformation in organisations to deliver a great customer experience.

CoTé IT consultants Melbourne

“At CoTé we follow a very iterative approach where we try, fail fast, and learn. This has allowed us to build a mature and capable platform that keeps evolving.”

CoTé set out to develop and deliver a fully automated cloud-based, omnichannel Customer Experience Management (CXM) application to assist organisations with their digital transformation while also empowering them to manage how and when they engage with their customers.

Today, we have virsaic™, the first fully cloud-based CXM platform that enables organisations to create, deliver, and manage all business processes and communication channels, both physical and digital.

We also use technology enablers such as business process automation, AI/Machine Learning and business-friendly tools to lessen the dependency on technical personnel in the Customer Experience Management process. This provides our customers with the the power in delivery and frees the flow of communication.

Our approach

“CoTé has always partnered with our customers as we are just as invested in their success as they are.”

“CoTé utilises its extensive experience in the communication industry to partner with our customers and help them establish the right business processes and models required to get to a successful outcome.” – Rudi Steyn, CTO at CoTé.

We understand that every organisation is unique, therefore we use to focus our lens across, business, technology, people, with the customer at the center of it all to allow organisations to become market responsive, readily accessible to customers, and scalable for a digital future.

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