Explore the challenges faced by modern contact centres, including the integration of self-service options, managing high call volumes, and leveraging analytics to meet customer expectations and improve satisfaction.
Organisations have been forced to adapt their business models toward customer and employee experience trends in order to stay competitive, as well as to maintain and build customer satisfaction and loyalty.
A new era of the digital economy has arrived and encompasses multiple disciplines, experiences, and sectors. Consumers value personalization and speed; employees demand efficient processes, technologies, and applications that work seamlessly together from anywhere; and companies want to differentiate themselves in a crowded marketplace.
As we head into 2022, we don’t expect the pace of change to slow down. Instead, we at CoTé are embracing the opportunity to help our clients deliver better customer communications and experiences in this new world. There’s never been a better time for organizations to ensure their long-term viability and success by engaging and building deep relationships with their target markets.
Here are the trends we think will have the greatest impact on customer communications and engagement in the year ahead.
This week Rudi Steyn, CTO at CoTe talked with Digital Insurance on How technology can help insurers evolve, manage risk.
With pre-packaged applications like AGENCYMATE, powered by Cote, Insurance Agencies can change the game, enabling better service to clients and equipping their employees to succeed in our emerging post-pandemic world.
Building your brand starts with knowing your customers, what they are looking for, and how you can provide a service or product that fits their needs. When it comes to customer experience (CX), consumers may value the human touch, but the evolution of digital technologies is pushing for advanced digital communication capabilities that are altering the expectations for positive customer experiences.
At CoTé Software & Solutions (CoTé), the art of delivering a great customer experience (CX) is making sure your customers trust your brand to ensure their data is private and secure. Many organizations will make this guarantee to their consumers, but how can you verify that your company and customer data records are safe?
It’s no secret that the future is digital. But how can organisations that haven’t yet leaned into new technologies ensure that they aren’t left in the dust as it evolves? It starts by understanding the power and importance of customer experience. This article will highlight the importance of embracing digital transformation in order to provide a better customer journey in the enterprise.
CoTés scalable, cloud-based customer experience management (CXM) platform virsaic helps unify disparate technologies allowing you to replace legacy systems and applications with a single solution.
How do you drive a unified digital customer experience with better technology and marketing strategies?
Read on for seven key steps.
BPA is proven to markedly improve your customers’ experience.
Read on for five steps to effectively apply BPA – and a bonus real-life example!
Legacy systems, otherwise referred to as old core systems are the former backbone of IT within companies that are still using them. According to Gartner, this includes hardware and software that often has only a few core functions that, while outdated, are still critical to