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The Impact of a Digital Transformation on Customer Experiences

1 month ago in

It’s no secret that the future is digital. But how can organisations that haven’t yet leaned into new technologies ensure that they aren’t left in the dust as it evolves? It starts by understanding the power and importance of customer experience. This article will highlight the importance of embracing digital transformation in order to provide a better customer journey in the enterprise.

The hidden costs of using outdated technology

5 months ago in

CoTés scalable, cloud-based customer experience management (CXM) platform virsaic helps unify disparate technologies allowing you to replace legacy systems and applications with a single solution.

Breathe a sigh of relief with unified experiences

6 months ago in

How do you drive a unified digital customer experience with better technology and marketing strategies?

Read on for seven key steps.

Genuinely better customer experience through business process automation

8 months ago in

BPA is proven to markedly improve your customers’ experience.
Read on for five steps to effectively apply BPA – and a bonus real-life example!

New core versus old – CX integration at the core of your organisation

8 months ago in

Legacy systems, otherwise referred to as old core systems are the former backbone of IT within companies that are still using them. According to Gartner, this includes hardware and software that often has only a few core functions that, while outdated, are still critical to

Customer experience wins—that happens when IT and Operations align

8 months ago in

Customer Experience (CX) has been highlighted again and again as one of the most important growth areas and challenges for businesses as we move into 2021. Customers are increasingly demanding experiences, not just service. They want to partner with companies that know them, understand them

How to simplify the delivery channel of choice

9 months ago in

Interacting with, and collecting data about, customers across different parts of your business, using a variety of tools may well be unavoidable—but it also makes it harder to understand each customer’s experience and preferences. The problem becomes bigger the more customers you acquire, unless you

Spend money to save—why investing in CX will pay dividends from customer acquisition to retention

9 months ago in

Changing customer demands can be difficult for service-driven businesses, but they can also be a positive driver of change. For instance, one of the least surprising outcomes of the turmoil of 2020 has been the shift towards more responsive digital systems in response to customers’

Why customer experience relies on an enterprise experience focus

9 months ago in

You may have considered many aspects of your organisation’s ability to offer a good customer experience. But that may be only part of the story. With many other players—from suppliers to vendors— impacting the way customers perceive your service, how do you influence your customer’s

Is ‘channel of choice’ a realistic promise?

12 months ago in

Many business leaders have probably pondered: is the path to customer loyalty really dependent on giving customers every possible option to interact with your brand? Or is the ideal of an unlimited number of inbound and outbound channels unrealistic? Some executives may decide it makes

Managing real-time communications in a highly regulated world

12 months ago in

Speed of customer service is crucial because the immediacy of your interactions with customers leaves a lasting impression. People notice when you’re fast, friendly and effective in providing help. They also notice, and care a great deal more, if service is slow and ineffectual. Recognising

Address the CX gap in your operations to avoid unhappy customers

1 year ago in

We’re in an era of digital disruption and customers expect you to earn their loyalty, over and over again. If you can’t, or won’t provide a great customer experience, they’re more likely to complain or simply take their money elsewhere. Customers are more informed, more

Blogs

The Impact of a Digital Transformation on Customer Experiences

The hidden costs of using outdated technology

Breathe a sigh of relief with unified experiences

Genuinely better customer experience through business process automation

New core versus old – CX integration at the core of your organisation

Customer experience wins—that happens when IT and Operations align

How to simplify the delivery channel of choice

Spend money to save—why investing in CX will pay dividends from customer acquisition to retention

Why customer experience relies on an enterprise experience focus

Is ‘channel of choice’ a realistic promise?

Managing real-time communications in a highly regulated world

Address the CX gap in your operations to avoid unhappy customers

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