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Looking beyond platform – are your processes and people affecting your customer interactions? Part 1: Source of truth

Looking beyond platform – are your processes and people affecting your customer interactions? Part 1: Source of truth

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Sound advice is fundamental when approaching how to implement or sharpen an implementation of CCM to improve your customer interactions. Our deep experience tells us that poor CCM process and inexperienced people will impact key business drivers: We focus our efforts and our solution, virsaic,

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