Explore the challenges faced by modern contact centres, including the integration of self-service options, managing high call volumes, and leveraging analytics to meet customer expectations and improve satisfaction.
In order to attract and retain employees in a fierce labor market, David Buckley from CoTé’s AGENCYMATE posies the question “What if organizations bet on better digital capabilities to give workers a better, more agile experience that works in the virtual office era?” As these employees demand better working conditions – higher pay, work-life balance and enhanced technology services—investing in cloud-based management systems and digital capabilities can streamline and improve the employee experience while lowering turnover rates.
A large transport insurer moved their documentation to the virsaic™ platforms giving them the opportunity to address issues that
they’d been wanting to pursue.
Under time and cost pressure to execute a regulatory change this financial services company adopted virsaic and exceeded all targets while reducing costs and risks.
The situation ClearView is a financial services company with a focus on insurance and wealth management. With the intent of supporting their customers’ long-term financial security, they are in regular communication with thousands of people in relation to a range of products and services. Every