Whitepapers

Scaling the future: the competitive advantage that lies in scaling super fund comms and compliance SECTION 1 Can you confidently attract and retain members? Superannuation funds are under pressure, perhaps like never before. Increased scrutiny arising from the Royal Commission has put more importance on

The opportunity for operations to improve customer experience The global pandemic has taken the world by surprise and left many organisations scrambling to respond appropriately. The fast-moving nature of the crisis has shown that a better customer experience depends on seamless and adaptable systems. In

In the always-on world of smartphones, the internet, and social media, we’re being increasingly bombarded with information and messages. Cutting through the noise to reach your customers is becoming more and more difficult. Against this backdrop, what constitutes good customer experience is also changing. Users