BPA is proven to markedly improve your customers’ experience.
Read on for five steps to effectively apply BPA – and a bonus real-life example!
Legacy systems, otherwise referred to as old core systems are the former backbone of IT within companies that are still using them. According to Gartner, this includes hardware and software that often has only a few core functions that, while outdated, are still critical to
Customer Experience (CX) has been highlighted again and again as one of the most important growth areas and challenges for businesses as we move into 2021. Customers are increasingly demanding experiences, not just service. They want to partner with companies that know them, understand them
Interacting with, and collecting data about, customers across different parts of your business, using a variety of tools may well be unavoidable—but it also makes it harder to understand each customer’s experience and preferences. The problem becomes bigger the more customers you acquire, unless you
Changing customer demands can be difficult for service-driven businesses, but they can also be a positive driver of change. For instance, one of the least surprising outcomes of the turmoil of 2020 has been the shift towards more responsive digital systems in response to customers’
You may have considered many aspects of your organisation’s ability to offer a good customer experience. But that may be only part of the story. With many other players—from suppliers to vendors— impacting the way customers perceive your service, how do you influence your customer’s
Interview with Donald, CoTé Solution Delivery Manager. This second CoTé Fireside chat is with Donald, Solution Delivery Manager at CoTé Software & Solutions, who talks about his client delivery experience, building solutions using the CoTé CCM platform, virsaic™. Donald discusses how important it is to
Today we would like to welcome Alush from our Graduate programme to talk about his user experience of CoTé’s CCM platform virsaic™, as well as Alush’s journey now working as part of the team at CoTé.
In this whitepaper Kaspar Roos, CEO at Aspire Customer Communications Services outlines the benefits of a next generation omni-channel processing platform. The benefits are in the context of the 2020 Aspire research report ‘Understanding the new digital reality‘ and relate directly to key themes: Customer
Superannuation funds are under increasing pressure to provide personalised, timely, consistent and relevant experiences to all members, while also dealing with a rapidly changing regulatory environment. But in an environment where data is siloed and funds rely on manual processing, that is a challenge. The
Many business leaders have probably pondered: is the path to customer loyalty really dependent on giving customers every possible option to interact with your brand? Or is the ideal of an unlimited number of inbound and outbound channels unrealistic? Some executives may decide it makes
Speed of customer service is crucial because the immediacy of your interactions with customers leaves a lasting impression. People notice when you’re fast, friendly and effective in providing help. They also notice, and care a great deal more, if service is slow and ineffectual. Recognising