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scaling the future whitepaper
Scaling the future: the competitive advantage that lies in scaling super fund comms and compliance

Scaling the future: the competitive advantage that lies in scaling super fund comms and compliance

in
Scaling the future: the competitive advantage that lies in scaling super fund comms and compliance SECTION 1 Can you confidently attract and retain members? Superannuation funds are under pressure, perhaps like never before. Increased scrutiny arising from the Royal Commission has put more importance on
Customer experience statistics that show positive CX starts with communication

Customer experience statistics that show positive CX starts with communication

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Eye-opening stats that show positive customer experience starts with communication Marketing leaders know that delivering a better customer experience (CX) is a competitive driver. Achieving high levels of engagement and positive sentiment across the entire customer journey starts with effective communication. Why? Because communication lies
employee experience
Why investing in employee experience will improve customer experience

Why investing in employee experience will improve customer experience

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Improving customer experience (CX) is high on the list of priorities of clever companies that know a positive CX contributes to more loyal customers and higher revenues. So why does employee experience matter? Delivering the experiences that matter inevitably requires capitalising on technology. Integrated, cloud-based tools

crisis communication
What crisis communication can teach us about the ideal approval process

What crisis communication can teach us about the ideal approval process

in

How your company responds in a crisis—and communicates that response—will impact your ability to retain customers, avoid significant damage, and grow your business.  Crisis communication is an important aspect of business continuity, but it’s also critical to showing customers that you’re responding to their needs.

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