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crisis communication
What crisis communication can teach us about the ideal approval process

What crisis communication can teach us about the ideal approval process

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How your company responds in a crisis—and communicates that response—will impact your ability to retain customers, avoid significant damage, and grow your business.  Crisis communication is an important aspect of business continuity, but it’s also critical to showing customers that you’re responding to their needs.

Looking beyond platform – are your processes and people affecting your customer interactions? Part 5: People and Organisation

Looking beyond platform – are your processes and people affecting your customer interactions? Part 5: People and Organisation

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Following on from People and Process Parts 1, 2, 3 and 4, in this post we’ll focus on the of key issues of PEOPLE and ORGANISATION. We observe four key areas where impediments to fluid, good practice can occur. When prudent to do so, and relevant to customer communications management processes,

Looking beyond platform – are your processes and people affecting your customer interactions? Part 4: Testing

Looking beyond platform – are your processes and people affecting your customer interactions? Part 4: Testing

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Following from People and Process Parts 1, 2 and 3, in this post we’ll focus on the of key issue of TESTING. Poor processes when planning, executing and reporting on testing, let alone when expediting fixes, will also hit your bottom line by hampering your ability

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