Experience and automation are the new norm in customer communications. Is your CCM able to respond?
Changing customer expectations and the pandemic have put pressure on customer communications. We’re entering a world where there is no blueprint for what to do next, and responding effectively to customer interactions matters more than ever.
In this on demand webinar, experts from CoTé Software & Solutions and DXC Technology explore the role Customer Communication Management (CCM) will play in improving customer experience and automating the engagement.
Join experts from CoTé and DXC Technology and explore:
- What customers now expect with every interaction
- Real world examples of customer experience pressure points
- Where the post-COVID opportunities lie
- How to adjust your processes and systems to respond to this new normal
This session will help you find out what customers really want from you in this new world and give you the chance to ask your burning questions about what to do next.