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Looking beyond platform – are your processes and people affecting your customer interactions? Part 4: Testing

Looking beyond platform – are your processes and people affecting your customer interactions? Part 4: Testing

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Following from People and Process Parts 1, 2 and 3, in this post we’ll focus on the of key issue of TESTING. Poor processes when planning, executing and reporting on testing, let alone when expediting fixes, will also hit your bottom line by hampering your ability