Skip links

Tag: caas

Looking beyond platform – are your processes and people affecting your customer interactions? Part 4: Testing

Looking beyond platform – are your processes and people affecting your customer interactions? Part 4: Testing

in Tags

Following from People and Process Parts 1, 2 and 3, in this post we’ll focus on the of key issue of TESTING. Poor processes when planning, executing and reporting on testing, let alone when expediting fixes, will also hit your bottom line by hampering your ability

Looking beyond platform – are your processes and people affecting your customer interactions? Part 2: Change

Looking beyond platform – are your processes and people affecting your customer interactions? Part 2: Change

in Tags

Following from Part 1, in this post we’ll focus on another key issue we observe. This issue will hit your bottom line by hampering your ability to move faster and execute cheaper and better: RIGID AND LONG CHANGE PROCESSES Without simplified and workflow-supported change processes

Looking beyond platform – are your processes and people affecting your customer interactions? Part 1: Source of truth

Looking beyond platform – are your processes and people affecting your customer interactions? Part 1: Source of truth

in Tags

Sound advice is fundamental when approaching how to implement or sharpen an implementation of CCM to improve your customer interactions. Our deep experience tells us that poor CCM process and inexperienced people will impact key business drivers: We focus our efforts and our solution, virsaic,