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    [Aspire CCS whitepaper] Elevating your CCM: The benefits of a next generation omnichannel processing platform

    [Aspire CCS whitepaper] Elevating your CCM: The benefits of a next generation omnichannel processing platform

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    In this whitepaper Kaspar Roos, CEO at Aspire Customer Communications Services outlines the benefits of a next generation omni-channel processing platform. The benefits are in the context of the 2020 Aspire research report ‘Understanding the new digital reality‘ and relate directly to key themes: Customer

    [FREE WEBINAR] How to digitalise member & employee experience at every interaction

    [FREE WEBINAR] How to digitalise member & employee experience at every interaction

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    Superannuation funds are under increasing pressure to provide personalised, timely, consistent and relevant experiences to all members, while also dealing with a rapidly changing regulatory environment. But in an environment where data is siloed and funds rely on manual processing, that is a challenge. The

    Looking beyond platform – are your processes and people affecting your customer interactions? Part 5: People and Organisation

    Looking beyond platform – are your processes and people affecting your customer interactions? Part 5: People and Organisation

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    Following on from People and Process Parts 1, 2, 3 and 4, in this post we’ll focus on the of key issues of PEOPLE and ORGANISATION. We observe four key areas where impediments to fluid, good practice can occur. When prudent to do so, and relevant to customer communications management processes,

    Looking beyond platform – are your processes and people affecting your customer interactions? Part 4: Testing

    Looking beyond platform – are your processes and people affecting your customer interactions? Part 4: Testing

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    Following from People and Process Parts 1, 2 and 3, in this post we’ll focus on the of key issue of TESTING. Poor processes when planning, executing and reporting on testing, let alone when expediting fixes, will also hit your bottom line by hampering your ability

    Looking beyond platform – are your processes and people affecting your customer interactions? Part 3: Requirements

    Looking beyond platform – are your processes and people affecting your customer interactions? Part 3: Requirements

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    Following from People and Process Parts 1 and 2, in this post we’ll focus on the of key issue of POOR REQUIREMENTS GATHERING AND MANAGEMENT. This issue will also hit your bottom line by hampering your ability to move faster and execute cheaper and better. The

    Looking beyond platform – are your processes and people affecting your customer interactions? Part 2: Change

    Looking beyond platform – are your processes and people affecting your customer interactions? Part 2: Change

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    Following from Part 1, in this post we’ll focus on another key issue we observe. This issue will hit your bottom line by hampering your ability to move faster and execute cheaper and better: RIGID AND LONG CHANGE PROCESSES Without simplified and workflow-supported change processes

    Looking beyond platform – are your processes and people affecting your customer interactions? Part 1: Source of truth

    Looking beyond platform – are your processes and people affecting your customer interactions? Part 1: Source of truth

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    Sound advice is fundamental when approaching how to implement or sharpen an implementation of CCM to improve your customer interactions. Our deep experience tells us that poor CCM process and inexperienced people will impact key business drivers: We focus our efforts and our solution, virsaic,

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