Interview with Donald, CoTé Solution Delivery Manager. This second CoTé Fireside chat is with Donald, Solution Delivery Manager at CoTé Software & Solutions, who talks about his client delivery experience, building solutions using the CoTé CCM platform, virsaic™. Donald discusses how important it is to
Chat with Alush, Graduate CCM Analyst Developer. Welcome everyone to CoTé Software & Solutions very first mini Fireside Chat. A new short interview series which we will be running several through the coming weeks. Today we would like to welcome Alush from our Graduate programme
In this whitepaper Kaspar Roos, CEO at Aspire Customer Communications Services outlines the benefits of a next generation omni-channel processing platform. The benefits are in the context of the 2020 Aspire research report ‘Understanding the new digital reality‘ and relate directly to key themes: Customer
Superannuation funds are under increasing pressure to provide personalised, timely, consistent and relevant experiences to all members, while also dealing with a rapidly changing regulatory environment. But in an environment where data is siloed and funds rely on manual processing, that is a challenge. The
Experience and automation are the new norm in customer communications. Is your CCM able to respond? Changing customer expectations and the pandemic have put pressure on customer communications. We’re entering a world where there is no blueprint for what to do next, and responding effectively to
Following from People and Process Parts 1, 2 and 3, in this post we’ll focus on the of key issue of TESTING. Poor processes when planning, executing and reporting on testing, let alone when expediting fixes, will also hit your bottom line by hampering your ability
Following from People and Process Parts 1 and 2, in this post we’ll focus on the of key issue of POOR REQUIREMENTS GATHERING AND MANAGEMENT. This issue will also hit your bottom line by hampering your ability to move faster and execute cheaper and better. The
Following from Part 1, in this post we’ll focus on another key issue we observe. This issue will hit your bottom line by hampering your ability to move faster and execute cheaper and better: RIGID AND LONG CHANGE PROCESSES Without simplified and workflow-supported change processes
Since 2009 CoTé has been partnering with, and providing services to, leading Insurance companies. These companies have recognised four key needs: comply with all legislative and regulatory requirements and manage risk. interact and communicate far better with their policyholders, brokers, authorised representatives, claimants and parties
Sound advice is fundamental when approaching how to implement or sharpen an implementation of CCM to improve your customer interactions. Our deep experience tells us that poor CCM process and inexperienced people will impact key business drivers: We focus our efforts and our solution, virsaic,