Experience and automation are the new norm in customer communications. Is your CCM able to respond? Join experts from CoTé and DXC Technology and explore: What customers now expect with every interaction Real world examples of customer experience pressure points Where the post-COVID opportunities lie How to adjust your processes
Following from People and Process Parts 1, 2 and 3, in this post we’ll focus on the of key issue of TESTING. Poor processes when planning, executing and reporting on testing, let alone when expediting fixes, will also hit your bottom line by hampering your ability
Following from People and Process Parts 1 and 2, in this post we’ll focus on the of key issue of POOR REQUIREMENTS GATHERING AND MANAGEMENT. This issue will also hit your bottom line by hampering your ability to move faster and execute cheaper and better. The
Following from Part 1, in this post we’ll focus on another key issue we observe. This issue will hit your bottom line by hampering your ability to move faster and execute cheaper and better: RIGID AND LONG CHANGE PROCESSES Without simplified and workflow-supported change processes
Since 2009 CoTé has been partnering with, and providing services to, leading Insurance companies. These companies have recognised four key needs: comply with all legislative and regulatory requirements and manage risk. interact and communicate far better with their policyholders, brokers, authorised representatives, claimants and parties
Sound advice is fundamental when approaching how to implement or sharpen an implementation of CCM to improve your customer interactions. Our deep experience tells us that poor CCM process and inexperienced people will impact key business drivers: We focus our efforts and our solution, virsaic,