Explore the challenges faced by modern contact centres, including the integration of self-service options, managing high call volumes, and leveraging analytics to meet customer expectations and improve satisfaction.
Explore the challenges faced by modern contact centres, including the integration of self-service options, managing high call volumes, and leveraging analytics to meet customer expectations and improve satisfaction.
In order to attract and retain employees in a fierce labor market, David Buckley from CoTé’s AGENCYMATE posies the question “What if organizations bet on better digital capabilities to give workers a better, more agile experience that works in the virtual office era?” As these employees demand better working conditions – higher pay, work-life balance and enhanced technology services—investing in cloud-based management systems and digital capabilities can streamline and improve the employee experience while lowering turnover rates.
There is a new wave of digital customers and changing business environment but have you ever wondered how you can integrate your digital ecosystem to meet your customers wherever they are? CoTé’s cloud-based software helps your organisation to deliver a total experience journey
Building your brand starts with knowing your customers, what they are looking for, and how you can provide a service or product that fits their needs. When it comes to customer experience (CX), consumers may value the human touch, but the evolution of digital technologies is pushing for advanced digital communication capabilities that are altering the expectations for positive customer experiences.
Check out our latest employee experience campaign for our latest pre-packaged app AGENCYMATE. Successful Customer Experience (CX) directly reflects the personnel’s efficiency and productivity.
In this video explainer, we showcase how CoTé’s AGENCYMATE’s all-in-one cloud AMS platform, empowers Sales Agents to influence customer decisions and win sales!
At CoTé Software & Solutions (CoTé), the art of delivering a great customer experience (CX) is making sure your customers trust your brand to ensure their data is private and secure. Many organizations will make this guarantee to their consumers, but how can you verify that your company and customer data records are safe?
The goal for CoTé was to build one seamless platform (called virsaic™) for all customer experience automation requirements. CoTé built everything internally in Australia over the last 12 years, we do however leverage partners.
It’s no secret that the future is digital. But how can organisations that haven’t yet leaned into new technologies ensure that they aren’t left in the dust as it evolves? It starts by understanding the power and importance of customer experience. This article will highlight the importance of embracing digital transformation in order to provide a better customer journey in the enterprise.
CoTés scalable, cloud-based customer experience management (CXM) platform virsaic helps unify disparate technologies allowing you to replace legacy systems and applications with a single solution.
A large transport insurer moved their documentation to the virsaic™ platforms giving them the opportunity to address issues that
they’d been wanting to pursue.
How do you drive a unified digital customer experience with better technology and marketing strategies?
Read on for seven key steps.