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Genuinely better customer experience through business process automation

2 months ago in

automation

The business environment is more competitive than ever, yet many businesses are not taking advantage of all available opportunities to satisfy and delight customers. While it can be complicated to fully operationalise approaches that deliver an improved customer experience, there are quick wins to be

The new metrics of customer experience

1 year ago in

customer experience

Although companies are increasingly recognising the importance of exceptional customer experience, the numbers show that few are achieving it. Forrester’s Australia 2019 Customer Experience Index (CX Index™) reveals that despite an overall improvement in CX quality between 2018 and 2019, the experiences delivered by two-thirds

Tag: customer experience metrics

Genuinely better customer experience through business process automation

The new metrics of customer experience

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Tag: customer experience metrics

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