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Tag: customer experience

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Spend money to save—why investing in CX will pay dividends from customer acquisition to retention

Spend money to save—why investing in CX will pay dividends from customer acquisition to retention

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Changing customer demands can be difficult for service-driven businesses, but they can also be a positive driver of change.  For instance, one of the least surprising outcomes of the turmoil of 2020 has been the shift towards more responsive digital systems in response to customers’

Coté Aspire whitepaper
[Aspire CCS whitepaper] Elevating your CCM: The benefits of a next generation omnichannel processing platform

[Aspire CCS whitepaper] Elevating your CCM: The benefits of a next generation omnichannel processing platform

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In this whitepaper Kaspar Roos, CEO at Aspire Customer Communications Services outlines the benefits of a next generation omni-channel processing platform. The benefits are in the context of the 2020 Aspire research report ‘Understanding the new digital reality‘ and relate directly to key themes: Customer

Super webinar
[FREE WEBINAR] How to digitalise member & employee experience at every interaction

[FREE WEBINAR] How to digitalise member & employee experience at every interaction

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Superannuation funds are under increasing pressure to provide personalised, timely, consistent and relevant experiences to all members, while also dealing with a rapidly changing regulatory environment. But in an environment where data is siloed and funds rely on manual processing, that is a challenge. The

Transitioning to streamlined digital processes for quality customer experiences

Transitioning to streamlined digital processes for quality customer experiences

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2020 has brought about many challenges for organisations unprepared for the rapid shift to digital cloud-based processes.  As we discussed in our recent webinar on The New Normal, the organisations that were able to rapidly and smoothly shift to digital platforms for customer communications and

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