customer interaction - CoTé Software & Solutions

Get the latest CXM insights straight to your inbox.

Is ‘channel of choice’ a realistic promise?

4 months ago in

customer engagement

Many business leaders have probably pondered: is the path to customer loyalty really dependent on giving customers every possible option to interact with your brand? Or is the ideal of an unlimited number of inbound and outbound channels unrealistic? Some executives may decide it makes

Looking beyond platform – are your processes and people affecting your customer interactions? Part 1: Source of truth

2 years ago in

caas

Sound advice is fundamental when approaching how to implement or sharpen an implementation of CCM to improve your customer interactions. Our deep experience tells us that poor CCM process and inexperienced people will impact key business drivers: We focus our efforts and our solution, virsaic,

Tag: customer interaction

Is ‘channel of choice’ a realistic promise?

Looking beyond platform – are your processes and people affecting your customer interactions? Part 1: Source of truth

Services

About

Contact

Skip links

Tag: customer interaction

Services

About

Contact