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    Looking beyond platform – are your processes and people affecting your customer interactions? Part 1: Source of truth

    Looking beyond platform – are your processes and people affecting your customer interactions? Part 1: Source of truth

    in Tags

    Sound advice is fundamental when approaching how to implement or sharpen an implementation of CCM to improve your customer interactions. Our deep experience tells us that poor CCM process and inexperienced people will impact key business drivers: We focus our efforts and our solution, virsaic,

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