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Tag: digital process automation

crisis communication
What crisis communication can teach us about the ideal approval process

What crisis communication can teach us about the ideal approval process

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How your company responds in a crisis—and communicates that response—will impact your ability to retain customers, avoid significant damage, and grow your business.  Crisis communication is an important aspect of business continuity, but it’s also critical to showing customers that you’re responding to their needs.

Looking beyond platform – are your processes and people affecting your customer interactions? Part 3: Requirements

Looking beyond platform – are your processes and people affecting your customer interactions? Part 3: Requirements

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Following from People and Process Parts 1 and 2, in this post we’ll focus on the of key issue of POOR REQUIREMENTS GATHERING AND MANAGEMENT. This issue will also hit your bottom line by hampering your ability to move faster and execute cheaper and better. The

Looking beyond platform – are your processes and people affecting your customer interactions? Part 2: Change

Looking beyond platform – are your processes and people affecting your customer interactions? Part 2: Change

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Following from Part 1, in this post we’ll focus on another key issue we observe. This issue will hit your bottom line by hampering your ability to move faster and execute cheaper and better: RIGID AND LONG CHANGE PROCESSES Without simplified and workflow-supported change processes