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Looking beyond platform – are your processes and people affecting your customer interactions? Part 5: People and Organisation

Looking beyond platform – are your processes and people affecting your customer interactions? Part 5: People and Organisation

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Following on from People and Process Parts 1, 2, 3 and 4, in this post we’ll focus on the of key issues of PEOPLE and ORGANISATION. We observe four key areas where impediments to fluid, good practice can occur. When prudent to do so, and relevant to customer communications management processes,

Looking beyond platform – are your processes and people affecting your customer interactions? Part 3: Requirements

Looking beyond platform – are your processes and people affecting your customer interactions? Part 3: Requirements

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Following from People and Process Parts 1 and 2, in this post we’ll focus on the of key issue of POOR REQUIREMENTS GATHERING AND MANAGEMENT. This issue will also hit your bottom line by hampering your ability to move faster and execute cheaper and better. The

Looking beyond platform – are your processes and people affecting your customer interactions? Part 2: Change

Looking beyond platform – are your processes and people affecting your customer interactions? Part 2: Change

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Following from Part 1, in this post we’ll focus on another key issue we observe. This issue will hit your bottom line by hampering your ability to move faster and execute cheaper and better: RIGID AND LONG CHANGE PROCESSES Without simplified and workflow-supported change processes

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