IT strategy consulting that puts you in control of your customer interactions.
Our experience is your guarantee of an outstanding customer experience. Our team of senior consultants partner with you to develop a cohesive, customer-centric strategy, along with a clear plan to successfully execute it. Their specialised domain experience will give you the insight you need to effectively reach your customers, from the inside out.
Our IT strategy consulting services
Customer engagement strategy
Create more personalised and compelling experiences with a comprehensive strategy
Digital communication strategy
Harness the power of digital technologies for a more agile responsive business
Technology assessment
Understand the journey to transform customer experience with innovative technologies
Digital transformation
Revolutionise your business with the power of advanced digital technologies
Business process automation
Streamline complex processes across your business to increase simplicity and efficiency
Customer journey and experience mapping
Identify improvement opportunities in each customer journey
Customer interaction management
Manage every customer interaction to enhance customer experience across multiple channels
Process and system assessments
Gain a complete understanding of business processes and systems to address gaps or weaknesses
FUTURE FORWARD
Challenging the status quo
We provide the know-how to enable your business to understand its current state, but we don’t stop there. We also remove the barriers that enable a shift in organisational thinking, helping you transition seamlessly to your desired future state.
DRIVE ENGAGEMENT
Richer customer interactions
Our solutions connect the dots between your business and your customers, so that every touchpoint is optimised to deliver richer customer interactions.
POWER IN THE DELIVERY
Real outcomes delivered quickly
We enable your teams to master all aspects of customer communications management to create business value. We’ll help you achieve real outcomes in a fraction of the time.
Testimonials
What people say
It’s never been more important to be able to trust in the quality of the delivery. But don’t take our word for it.
“We were looking for a partner that could stick with the business. That was the deciding factor for choosing CoTé and virsaic. Someone who truely wants to understand our business and help us grow.”
Chief Information Officer
“CoTé are an IT strategy consulting firm that are boutique enough to build solid relationships with. We are able to have transparent conversations, and they are always flexible and contactable.”
Process Outsourcing Manager
“CoTé’s strength is their deep domain knowledge of CCM; not only the technology but what potential target customers’ needs are going to be.”
Business Processing Advisor
How we can help
There’s more to the CoTé story. See how else we can help you deliver.
Prepare
Understand your current customer communications state and develop a roadmap for the future
Change
Implement the models, processes, and technology that will transform your business
Manage
Maintain control with end-to-end customer communications management
Flow
Free the flow of customer communication with the virsaic™ CCM platform