World Leading

Customer Experience Management Platform

CoTé helps organisations amplify customer engagement and simplify technology

CoTé Software & Solutions are the global leaders in enterprise level Customer Experience Management (CXM) SaaS software, delivering an all-in-one CX solution powered by our revolutionary cloud platform, virsaic™.
 

Learn how CX technology creates real human connections

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Omni-channel Customer Communications + 2-way interactions

Ability to personalize, compose and deliver responsive two-way customer communications, across any channel and device, enabling the following;

  • Essential Customer Communications (quotes, statements, invoices, letters, etc.)
  • Multi-channel ad hoc marketing campaigns
  • Interactive correspondence generation – all distribution channels
  • Correspondence library – centralized source of truth for all correspondence content, digital assets and business rules
  • Real-time/interactive digital document generation and delivery (e.g. quotes, claims, registrations)
  • Batch and instant SMS messaging
  • Instant WhatsApp messaging
  • Personalized URLs / landing pages / digital forms

Business Process Automation Workflow

Ability to standardize and automate customer interactions across all channels using configurable visual workflows, which will allow you to;

  • Automate customer journeys and multi-channel interactions such as onboarding process, service and support requests and general enquiries.
  • Provide a unified Omni-channel Customer Engagement experience

Ability to digitize, automate and streamline any manual, inefficient and costly business processes (e.g. paper-based), with legacy IT systems and data constraints to enable;

  • Rapid Digital Transformation
  • Document Approval and Workflow Automation
  • Enhanced Service and Operational Dashboards

Digital Web Forms &
Automated Data Capture

Ability to systematically extract data using OCR/ICR from documents and images, and digitize, automate and streamline manual business processes such as:

  • Paper-based customer application processing
  • Consignment and shipping notices processing
  • Accounts payable and payslip processing
  • Inbox enquiry/response processing and management

Ability to transition paper-based forms to dynamic digital web forms and personalized landing pages to securely collect customer responses, data and documents with automated two-way digital interactions,  digitising the following:

  • Customer applications, registration and onboarding processes
  • Customer service provisioning processes
  • Claims processing
  • Customer/client surveys and compliance audits
  • Personalized URLs / digital forms

CoTé helps you

Drive cost savings & increase brand engagement.

*Average operational savings using CoTé SaaS solutions offering

0 %

Development Time

0 %

Time To Rework

0 %

Regeneration Testing

0 %

Cost Per Communication

"Before virsaic™, communications could go missing - there were privacy issues, manual tasks and no quality control. Now with virsaic™ every update or change happens automatically, with no manual intervention and no process breakdown."
Head of Wealth Operations
"The best thing about virsaic™ is it's one touch. Everything the business needs without having to think. It's our main system, our source of truth. And as new features become available the opportunity continues to grow."
Development Team Leader
"I find CoTé extremely knowledgable and very quick to follow up with someone who can do it. They never overpromise, which I find that comforting - it builds trust. They are very much a trusted advisor."
IT Project Manager
"Before virsaic™, communications could go missing - there were privacy issues, manual tasks and no quality control. Now with virsaic™ every update or change happens automatically, with no manual intervention and no process breakdown."
Head of Wealth Operations
"The best thing about virsaic™ is it's one touch. Everything the business needs without having to think. It's our main system, our source of truth. And as new features become available the opportunity continues to grow."
Development Team Leader
"I find CoTé extremely knowledgable and very quick to follow up with someone who can do it. They never overpromise, which I find that comforting - it builds trust. They are very much a trusted advisor."
IT Project Manager
clients comments

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Dover DE 19901 USA

CoTé Software & Solutions – a technology company providing Enterprise Experience Management Software-as-a-Service via its scalable virsaic™ platform, supported by managed services and digital transformation solutions. CoTé Software & Solutions helps organisations solve challenges and increase engagement from Customer Experience, Business Experience through to the Employee Experience.

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