Even the most beautifully worded message can’t build loyalty if it has errors or fails to reach your customer at all.
Connecting with your customers relies as much on the delivery of your message as it does on its content. CoTé’s virsaic™ CCM platform frees the flow of communication by removing the roadblocks that stand in the way of customer engagement.
virsaic™ is the only end-to-end Communications-as-a-Service CCM platform to help you manage all your customer interactions, across all channels and devices – outbound and inbound – in the cloud. virsaic™ expedites processes and offers complete control over the customer experience while minimising the effort of transformation.
A complete CCM platform
Every virsaic™ product can work independently or as a fully integrated enterprise service.
Specify
Enable your teams to adopt a visual and collaborative approach to prototyping communications with virsaic™ Specify. Track shared content, enable rapid changes, and have ultimate confidence in the creation of your customer communications
Assure
Test the build and design of critical communications in a single, integrated environment with virsaic™ Assure. A continuous testing approach removes risk while simultaneously improving customer experience across all touchpoints
Communicate
Reduce the time it takes to produce customer communications down to days, not months, with virsaic™ Communicate. Realise a rapid return on investment with an easy to integrate platform that takes the pain out of customer communications management
Interpret
Save time onboarding, assessing, and processing customer documents with virsaic™ Interpret. Text in images and documents are quickly digitised through optical character recognition (OCR), for a cost-effective service which increases efficiency and indexing quality
Automate
Manage the workflow of all business communications with virsaic™ Automate. Streamline communication processes to improve adherence to agreed SLAs, while maintaining compliance standards and minimising risk
Distribute
Deliver, reconcile, and report on your critical omni-channel customer communications with virsaic™ Distribute. Satisfy your compliance requirements with the output of print-ready communications, which can be sent to different print providers at the click of a button
COMMUNICATION THAT ENGAGES
A CCM platform that delivers an automatically great customer experience
With virsaic™ managing every step in the customer communications process, you are free to focus on crafting the messages that will move your customers most.
AUTOMATE
Communicate without the friction
virsaic™ makes it simple to automate and update manual tasks and processes, improving efficiency and minimising the effort of transformation.
REDUCE RISK
Meet everyone’s approval
By eliminating manual processes, the virsaic™ CCM platform also removes the risk of errors and delays, keeping your compliance team as happy as your customers.
Testimonials
What people say
It’s never been more important to be able to trust in the quality of the delivery. But don’t take our word for it.
“The virsaic™ CCM platform facilitates our core insurance proposition – being highly personalised. That’s a a core part of our strategy. It’s a system that does everything.”
Chief Information Officer
“Before virsaic™, communications could go missing, there were privacy issues, manual tasks, and no quality control. Now with virsaic every update or change happens automatically, with no manual intervention and no process breakdown.”
Head of Wealth Operations
“The best thing about virsaic™ is it’s one touch. Everything the business needs without having to think. It’s our main system, our source of truth. And as new features become available the opportunity continues to grow.”
Development Team Leader
How we can help
There’s more to the CoTé story. See how else we can help you deliver.
Prepare
Understand your current customer communications state and develop a roadmap for the future
Change
Implement the models, processes, and technology that will transform your business
Manage
Maintain control with end-to-end customer communications management
Flow
Free the flow of customer communication with the virsaic™ CCM platform