CoTé Software & Solutions

virsaic CCM platform

virsaic CCM platform

Even the most beautifully worded message can’t build loyalty if it has errors or fails to reach your customer at all.

Connecting with your customers relies as much on the delivery of your message as it does on its content. CoTé’s virsaic CCM platform frees the flow of communication by removing the roadblocks that stand in the way of customer engagement.

virsaic is the only end-to-end Communications-as-a-Service CCM platform to help you manage all your customer interactions, across all channels and devices – outbound and inbound – in the cloud. virsaic expedites processes and offers complete control over the customer experience while minimising the effort of transformation.

A complete CCM platform

Every virsaic product can work independently or as a fully integrated enterprise service.

Specify

Enable your teams to adopt a visual and collaborative approach to prototyping communications with virsaic Specify. Track shared content, enable rapid changes, and have ultimate confidence in the creation of your customer communications

Assure

Test the build and design of critical communications in a single, integrated environment with virsaic Assure. A continuous testing approach removes risk while simultaneously improving customer experience across all touchpoints

Communicate

Reduce the time it takes to produce customer communications down to days, not months, with virsaic Communicate. Realise a rapid return on investment with an easy to integrate platform that takes the pain out of customer communications management

Interpret

Save time onboarding, assessing, and processing customer documents with virsaic Interpret. Text in images and documents are quickly digitised through optical character recognition (OCR), for a cost-effective service which increases efficiency and indexing quality

Automate

Manage the workflow of all business communications with virsaic Automate. Streamline communication processes to improve adherence to agreed SLAs, while maintaining compliance standards and minimising risk

Distribute

Deliver, reconcile, and report on your critical omni-channel customer communications with virsaic Distribute. Satisfy your compliance requirements with the output of print-ready communications, which can be sent to different print providers at the click of a button

COMMUNICATION THAT ENGAGES

A CCM platform that delivers an automatically great customer experience

With virsaic managing every step in the customer communications process, you are free to focus on crafting the messages that will move your customers most.

AUTOMATE

Communicate without the friction

virsaic makes it simple to automate and update manual tasks and processes, improving efficiency and minimising the effort of transformation.

REDUCE RISK

Meet everyone’s approval

By eliminating manual processes, the virsaic CCM platform also removes the risk of errors and delays, keeping your compliance team as happy as your customers.

Testimonials

What people say

It’s never been more important to be able to trust in the quality of the delivery. But don’t take our word for it.

How we can help

There’s more to the CoTé story. See how else we can help you deliver.

Prepare

Understand your current customer communications state and develop a roadmap for the future

Change

Implement the models, processes, and technology that will transform your business

Manage

Maintain control with end-to-end customer communications management

Flow

Free the flow of customer communication with the virsaic CCM platform

Get more power in your delivery

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