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Consistency comes standard

Smart, configurable workflows streamline and automate outbound and inbound communication enabling more personalised interactions across your customers’ journeys.

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“The virsaic™ CCM platform facilitates our core insurance proposition – being highly personalised. That’s a a core part of our strategy. It’s a system that does everything.”

Optimise every customer touchpoint

Our solutions connect with your customers across every channel – outbound and inbound – so you can deliver an exceptional customer experience at every communication touchpoint.

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“CoTé’s strength is their deep domain knowledge of CCM – not only the technology but what potential target customers’ needs are going to be.”

Improve operational efficiency and cost

Highly configurable automation minimises manual processes, giving you the tools to drive efficiency in your business and improve both customer and employee experience.

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“Before virsaic™, communications could go missing, there were privacy issues, manual tasks, and no quality control. Now with virsaic every update or change happens automatically, with no manual intervention and no process breakdown.”

Scalable no matter the demand

virsaic™ offers 24/7 availability and accessibility through Microsoft Azure Service Fabric, enabling businesses to scale up and down depending on demand while always offering high performance.

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“CoTé’s experience and knowledge has greatly helped us to understand exactly what was possible, and how to implement it within our business operations.”

INSIGHTS AND REPORTING

Enhanced visibility for your team

Gain access to customer insights via CoTé’s dashboard, which tracks all inbound and outbound communications to improve customer outcomes.

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PROCESS CONTROL

Improve quality and compliance

We build robust approvals audit
and compliance capabilities into our solutions, enabling your team to work faster with confidence.

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COTÉ’S EXPERIENCE

Trusted advice

Years of experience as independent trusted advisor and solution specialist, helping organisations become digital and escape legacy constraints.

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Some of our awesome customers

These are just some of the companies that we’re helping to delivering outstanding customer experiences

What’s next in customer experience management

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[WEBINAR] The New Normal in Customer Communications

Experience and automation are the new norm in customer communications. Is your CCM able to respond? Join experts from CoTé and DXC Technology and explore: What customers now expect with every interaction Real world examples of customer experience pressure points Where the post-COVID opportunities lie How to adjust your processes and systems to respond to this new normal This interactive session […]

Why investing in employee experience will improve customer experience

Improving customer experience (CX) is high on the list of priorities of clever companies that know a positive CX contributes to more loyal customers and higher revenues. So why does employee experience matter? Delivering the experiences that matter inevitably requires capitalising on technology. Integrated, cloud-based tools are a must for companies to be able to meet […]

How to make customer on-demand self-service a success story

Does customer on-demand self-service mean impersonal service? It’s a valid concern for marketers and customer experience managers because how you make customers feel is important. After all, according to Forrester: ‘…emotion plays a critical role in differentiating brands and has a bigger impact on brand loyalty than effectiveness or ease of use, regardless of industry.’  […]

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