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Consistency comes standard

Smart, configurable workflows streamline and automate outbound and inbound communication enabling more personalised interactions across your customers’ journeys.

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“The virsaic™ CCM platform facilitates our core insurance proposition – being highly personalised. That’s a a core part of our strategy. It’s a system that does everything.”

Optimise every customer touchpoint

Our solutions connect with your customers across every channel – outbound and inbound – so you can deliver an exceptional customer experience at every communication touchpoint.

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“CoTé’s strength is their deep domain knowledge of CCM – not only the technology but what potential target customers’ needs are going to be.”

Improve operational efficiency and cost

Highly configurable automation minimises manual processes, giving you the tools to drive efficiency in your business and improve both customer and employee experience.

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“Before virsaic™, communications could go missing, there were privacy issues, manual tasks, and no quality control. Now with virsaic every update or change happens automatically, with no manual intervention and no process breakdown.”

Scalable no matter the demand

virsaic™ offers 24/7 availability and accessibility through Microsoft Azure Service Fabric, enabling businesses to scale up and down depending on demand while always offering high performance.

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“CoTé’s experience and knowledge has greatly helped us to understand exactly what was possible, and how to implement it within our business operations.”

INSIGHTS AND REPORTING

Enhanced visibility for your team

Gain access to customer insights via CoTé’s dashboard, which tracks all inbound and outbound communications to improve customer outcomes.

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PROCESS CONTROL

Improve quality and compliance

We build robust approvals audit
and compliance capabilities into our solutions, enabling your team to work faster with confidence.

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COTÉ’S EXPERIENCE

Trusted advice

Years of experience as independent trusted advisor and solution specialist, helping organisations become digital and escape legacy constraints.

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Some of our awesome customers

These are just some of the companies that we’re helping to delivering outstanding customer experiences

What’s next in customer experience management

Be the first to get our latest insights

Why customer experience relies on an enterprise experience focus

You may have considered many aspects of your organisation’s ability to offer a good customer experience. But that may be only part of the story. With many other players—from suppliers to vendors— impacting the way customers perceive your service, how do you influence your customer’s experience beyond your doors? Enterprise experience is a holistic way […]

CoTé Fireside chat: The client delivery experience

Interview with Donald, CoTé Solution Delivery Manager. This second CoTé Fireside chat is with Donald, Solution Delivery Manager at CoTé Software & Solutions, who talks about his client delivery experience, building solutions using the CoTé CCM platform, virsaic™.     Donald discusses how important it is to work with a cloud platform that provides scalability and one […]

CoTé Fireside chat: The graduate experience

Chat with Alush, Graduate CCM Analyst Developer. Welcome everyone to CoTé Software & Solutions very first mini Fireside Chat. A new short interview series which we will be running several through the coming weeks. Today we would like to welcome Alush from our Graduate programme to talk about his user experience of CoTé’s CCM platform […]

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