Customer Experience
CoTé Enterprise Experience Management
amplify engagement – Simplify technologies
Discover a single solution for all industries
Looking to transform your customer experience, lead management and risk management capabilities? Say hello to CoTé.
CoTé is a technology company that provides powerful Enterprise Experience Management (EXM) cloud SaaS solution applications and managed services.
As your trusted partner, we will help you to unify disparate technologies with pre-packaged applications designed to solve industry challenges to simplify the employee and customer experience journey. CoTé’s pre-packaged applications accelerates your organizations productivity with features such as highly configurable automation workflows, machine learning / AI, omni-channel interactions, dynamic reporting and API’s for all your integration needs. With CoTé’s all-in-one scalable cloud platform, we make it simple to deploy smart, responsive, compliant, and scalable solution applications across many industries – and make every interaction easy and intuitive.
CoTé helps to simplify and consolidate technologies.
CoTé helps to reduce effort and boost employee productivity.
CoTé helps to optimise lead management to capitalise on every opportunity.
CoTé helps to engage customers with dynamic journey workflows.
CoTé helps to minimise risk with robust audit and reporting capabilities,
CoTé helps track the delivery of bulk or on-demand communications.
CoTé helps keep a record of truth with a digital archive to store all assets.
CoTé helps to shorten development times and achieve amazing time to value.
CoTé helps to streamline change management.
CoTé helps to reduce rework with automated regression testing.
CoTé frame solutions around the needs of your customers, your users and your organisation
Boost sales performance
Drive business results with features that help you maximise the value of every interaction. Use simple lead capture, on-demand customer communications, and integrated quote management to win sales. At the same time, track and evaluate business sales performance with real-time reporting.
Engage – Convert – Prosper
Meet customers where they are
Effectively engage your customers and employees across every channel – outbound and inbound – to deliver an exceptional experience at every communication touchpoint.
Get instant visibility into how and where you can make the greatest impact, with insights and analytics that cover all channels, from customer activated service requests to real-time two-way omnichannel interactions, whether they are business to business, or direct to consumer.
Interact with B2B and B2C at every touch point.
Nurture life-time value of your customers
Increase the lifetime value of customers by providing memorable experiences that secure loyalty.
Configurable automated workflows streamline outbound and inbound interactions between the organisation, employees, and the end customer, enabling more personalised interactions across customer journeys. Smart digital forms and decision-making reduce friction and make it easy for customers to renew their business with you.
Map customer journey orchestration workflows from acquisition to retention.
Get compliance built-in
Never miss a step with business process automation combined with digital archival tools that track and record all assets, business logic and business interactions.
Intelligent automated workflows provide complete reassurance that your organisation meets even the toughest regulatory and internal compliance standards. We incorporate stringent controls into our solutions to help with overall risk management, and automated audit trails make it easy to respond to regulatory change.
Put compliance on autopilot with robust controls and built-in safeguards
Drive internal efficiencies
Minimise manual processes and cross-skill staff with a solution that is tailored to your organisation’s needs. Drive cost savings and increase brand engagement across your enterprise.
Leverage CoTé technology to help you manage personalised on-demand business and customer interactions, using CoTé’s best in class automated workflows and powerful machine learning / AI which allows you to do more with less, improve customer and employee experience, and free up your staff to focus on higher-value activities.
CoTé proudly launches AGENCYMATE in the U.S!
Watch our latest 2-minute product overview highlighting the benefits Insurance Agencies will receive with AGENCYMATE’s (U.S based) all-in-one fully integrated and automated Agency Management Solution (AMS)
AGENCYMATE is a cloud application empowering SMB Insurance Agents with the right tools to provide full customer lifecycle lead-to-sale-to-service excellence every. single. day.
What’s next in enterprise experience management?
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Some of CoTé’s awesome customers
These are just some of the organisations we are helping to transform experiences
