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Consistency comes standard

Smart, configurable workflows streamline and automate outbound and inbound communication enabling more personalised interactions across your customers’ journeys.

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“The virsaic™ CCM platform facilitates our core insurance proposition – being highly personalised. That’s a a core part of our strategy. It’s a system that does everything.”

Optimise every customer touchpoint

Our solutions connect with your customers across every channel – outbound and inbound – so you can deliver an exceptional customer experience at every communication touchpoint.

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“CoTé’s strength is their deep domain knowledge of CCM – not only the technology but what potential target customers’ needs are going to be.”

Improve operational efficiency and cost

Highly configurable automation minimises manual processes, giving you the tools to drive efficiency in your business and improve both customer and employee experience.

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“Before virsaic™, communications could go missing, there were privacy issues, manual tasks, and no quality control. Now with virsaic every update or change happens automatically, with no manual intervention and no process breakdown.”

Scalable no matter the demand

virsaic™ offers 24/7 availability and accessibility through Microsoft Azure Service Fabric, enabling businesses to scale up and down depending on demand while always offering high performance.

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“CoTé’s experience and knowledge has greatly helped us to understand exactly what was possible, and how to implement it within our business operations.”

INSIGHTS AND REPORTING

Enhanced visibility for your team

Gain access to customer insights via CoTé’s dashboard, which tracks all inbound and outbound communications to improve customer outcomes.

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PROCESS CONTROL

Improve quality and compliance

We build robust approvals audit
and compliance capabilities into our solutions, enabling your team to work faster with confidence.

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COTÉ’S EXPERIENCE

Trusted advice

Years of experience as independent trusted advisor and solution specialist, helping organisations become digital and escape legacy constraints.

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Some of our awesome customers

These are just some of the companies that we’re helping to delivering outstanding customer experiences

What’s next in customer experience management

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CoTé Fireside chat: The Graduate Experience

Chat with Alush, Graduate CCM Analyst Developer. Welcome everyone to CoTé Software & Solutions very first mini Fireside Chat. A new short interview series which we will be running several through the coming weeks. Today we would like to welcome Alush from our Graduate programme to talk about his user experience of CoTé’s CCM platform […]

[Aspire CCS whitepaper] Elevating your CCM: The benefits of a next generation omnichannel processing platform

In this whitepaper Kaspar Roos, CEO at Aspire Customer Communications Services outlines the benefits of a next generation omni-channel processing platform. The benefits are in the context of the 2020 Aspire research report ‘Understanding the new digital reality‘ and relate directly to key themes: Customer communication transformation and challenges Measuring success Using next generation omni-channel […]

[FREE WEBINAR] How to digitalise member & employee experience at every interaction

Superannuation funds are under increasing pressure to provide personalised, timely, consistent and relevant experiences to all members, while also dealing with a rapidly changing regulatory environment. But in an environment where data is siloed and funds rely on manual processing, that is a challenge. The reality is, if you can’t compete digitally, you can’t compete. […]

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