CCM technology and consulting for customer communication automation.
Our CCM consultants combine strategic advisory with advanced cloud based CCM technology to enable not only an exceptional customer experience but to drastically reduce costs and improve quality and compliance.
Our enterprise virsaic™ platform streamlines, automates and provides you with end-to-end visibility and control of all interactions across every channel, while giving your customers the best possible experience.
A revolution in customer communication. Simplicity.
Our technology makes the process of preparing and delivering every customer communication simple. More automatic. And more capable of delivering an exceptional customer experience than ever before.
How we help you transform
Our end-to-end customer communication solution delivers outcomes, not visions; results, not promises.
Prepare
Understand your customer communications state and develop processes and a roadmap for the future
Change
Implement the models, processes, and technology that will transform your business
Manage
End-to-end customer communications management services that reduce the effort of engagement
Flow
Free the flow of customer communication with virsaic™ Communications-as-a-Service platform
Testimonials
What people say
It’s never been more important to be able to trust in the quality of the delivery. But don’t take our word for it.
“CoTé’s strength is their deep domain knowledge of CCM – not only the technology but what potential target customers’ needs are going to be.”
Business Processing Advisor
“I find CoTé extremely knowledgeable and very quick to follow up with someone who can do it. They never overpromise, which I find that comforting – it builds trust. They are very much a trusted advisor.”
IT Project Manager
“We were dealing with challenges of dealing with this internally, delivery capability – I knew straight away the mountain was too high to climb, so we went straight to CoTé.”
Manager, Business Processing
STRATEGIC THINKING
Outcomes that deliver your strategy
Everything we design is carefully framed around your customers and your organisational needs to deliver your strategic outcomes.
GREATER ENGAGEMENT
Richer customer interactions
Our solutions connect the dots between you and your customers, so every touchpoint is optimised to deliver richer customer interactions.
FREEDOM TO FOCUS
Improved user experience
We build flexibility and efficiency into your systems and processes, empowering every member of your team to provide customers with a better experience.
INDUSTRIES
Who we support
Complex, highly regulated, and compliance-driven organisations are our sweet spot. We digitise customer communications and automate manual business processes, giving control and visibility back to your business.
Some of our awesome customers
These are just some of the companies to whom CoTé is a trusted advisor and provider:
