Virsaic Enterprise
The platform that runs customer communications end to end
Virsaic is a multi-tenant SaaS enterprise Customer Experience Management platform built for organisations in regulated markets such as insurance, finance, health and utilities, who need to manage customer communications and two-way digital interactions. Not a framework, not a toolkit: 39 production modules that compose, capture, route, deliver, automate and archive.
The problem Virsaic solves
In insurance, banking, health and utilities, customer experience is mostly paperwork and messages in motion, at volume: a policy schedule generated, a claim letter sent, a form captured, an approval routed, a record archived, repeated across hundreds of thousands or millions of customers and members, over email, SMS, print and self-service portals. Most organisations run this on a patchwork of legacy composition tools, shared drives, email approvals and manual rekeying. Click the button below for more detail.
One Platform to replace Legacy Patchwork
End-to-end processes shouldn’t need ten or more software vendors
Running end-to-end customer processes in a regulated enterprise today typically requires assembling, and perpetually maintaining, a patchwork of six to ten specialist tools. Virsaic replaces the patchwork with a single, purpose-built platform that is simpler to operate, less expensive to own, and built for audit from the ground up.
The patchwork approach
- A different specialist tool for every step. Core Billing/Finance/Policy, CRM, legacy and multiple composition tools, BPM/workflow platform, e-signature, OCR capture, multi-channel delivery gateway, archive: none built to share a data model. The end-to-end process is spread across all of them, stitched together with shared drives, email approvals and manual rekeying.
- Every connection is a custom integration. Point-to-point wiring between each pair of systems, each one requiring skilled resources to build and breaking whenever any vendor ships an upgrade or changes an API.
- Audit trails fragmented across multiple systems. Proving compliance, or reconstructing what happened to a customer communication, means stitching logs from systems that don’t agree on timestamps, user identities or document versions. Regulatory reviews become expensive reconstruction exercises.
- New requirements mean new vendors, new projects. Each capability gap triggers a fresh evaluation, a new contract, another implementation, and yet another ongoing licence and support relationship to manage. Speed to market suffers.
- The total cost of ownership is hidden and growing. Licences are visible; integration build, maintenance, retesting after every vendor upgrade, and the people required to manage six support relationships are not. The patchwork becomes more expensive to maintain than it was to build.
- Customers feel the gaps. Data that doesn’t flow cleanly between systems produces delayed responses, generic communications and inconsistent experiences, at exactly the touchpoints that determine retention.
The Virsaic platform
- One platform spans the full end-to-end process. Customer management, document creation and governance, multi-channel communications, process automation, e-signature and secure archiving and customer response capture, on one data model, one event backbone and one user directory. No integration project required between any of them.
- Modules share data in real time: no integration code. A customer record updated anywhere is immediately available to the template engine, the workflow, the delivery layer and the archive. Events propagate across modules without a single bespoke API call.
- One complete, immutable audit trail, automatically. Every document rendered, every approval given, every data extraction and every delivery event is captured in one place, in real time, with no manual reconciliation. Compliance evidence is always current.
- Highly configurable without code. Per-tenant fields, workflow rules, branding and integrations are set through configuration, not development. New requirements are subscriptions or configuration changes, not projects. The business stays in control.
- Reliable at enterprise scale. Four SDLC environments, 24/72-hour BCP/DR, SSO, REST/SOAP integration and Microsoft Azure hosting in Australia or the US: a fully managed operating foundation with defined SLAs, included.
- Maximised customer experience. Personalised, multi-channel communications driven by live data from the same system that governs the process, the approval and the archive. Consistent, fast, auditable, end to end.
Virsaic replaces the patchwork with one governed, multi-tenant Customer Experience Management platform.
Compose
Business-managed templates and content blocks generate personalised, data-driven documents and correspondence (print, PDF or digital) without an IT release.
Review
Built-in configurable process controls the flow of sensitive documents as they move through review and approval gates and escalation rules, with humans in the loop where it matters.
Deliver
Deliver across every digital channel (email, SMS, web, portal) and print: every outbound communication and artefact is also filed in a searchable, audited archive.
Capture
Incoming documents and customer responses are read by OCR (Azure Document Intelligence), key fields extracted automatically, exceptions routed to a person, and receipt confirmed back to the customer.
What’s inside
Virsaic Enterprise is delivered through core products, each with its own detailed service list. Every module below is production code, not roadmap.
Communicate
Design, brand and generate every customer document and message: templates, campaigns, live document generation and eSignature, from one designer, with a built-in generative AI engine for content, images and template drafts.
Explore Communicate →Interpret
Reads and processes what comes in. Standard and AI-enabled OCR extract and transform data from structured and unstructured forms and correspondence, with exceptions routed to a person to review and action.
Explore Interpret →Distribute
Configure and schedule high volume multi-channel delivery (print, email and SMS) with built-in mailhouse print output connectors, pack management and full delivery audit and reporting.
Explore Distribute →Vault
The system of record for everything sent and received: a searchable, audited document archive, retrieval portal and full correspondence history per customer.
Explore Vault →Automate
Turn manual processes into governed, end-to-end automation: job orchestration, customer journeys, task and queue management, and smart web forms for two-way data capture.
Explore Automate →Assure
Fast-track template deployments and catch document and data errors before your customer does with built-in testing automation: automated data-model and template testing, visual output comparison and scheduled regression testing runs.
Explore Assure →Govern
Audit management, role-based access control and full multi-tenancy, so every action is attributable and every tenant isolated.
Explore Govern →Built on boring, dependable technology
Enterprise buyers deserve straight answers about what’s under the hood.
| Layer | Technology |
|---|---|
| Backend | .NET 8, modular architecture (~300 projects across 39 modules), Azure Service Fabric |
| Frontend | React single-page applications |
| Data | SQL Server and MongoDB; Azure Blob Storage for content |
| Document intelligence | Azure Document Intelligence (OCR and field extraction) |
| Delivery channels | SendGrid (email), Twilio and Telstra (SMS), print streams |
| Industry integrations | ACORD standards, Ivans, BoldPenguin (insurance); HelloSign; Stripe; Bitly |
| Observability | OpenTelemetry distributed tracing, centralised exception tracking |
Where AI fits, and where it doesn’t
We use AI where it’s measurably better than the alternative: reading inbound documents with Interpret, drafting content with Communicate and in Pulse, and managing content variants in Weave. Core decisions (approvals, routing, business rules in Automate) run on deterministic, auditable logic, because in regulated industries you need to explain every outcome. Chain the modules together and that’s Services-as-Software: whole processes running straight through, with people reviewing only what your rules flag. That’s the AI thread through everything we build: applied, supervised, and accountable.
Bring us your worst document process
We’ll walk it through Virsaic live (compose, capture, route, deliver) in your first session.
Request a platform demo
