October 10, 2024Explore the challenges faced by modern contact centres, including the integration of self-service options, managing high call volumes, and leveraging…
January 8, 2024Explore the challenges faced by modern contact centres, including the integration of self-service options, managing high call volumes, and leveraging…
November 5, 2023Explore the challenges faced by modern contact centres, including the integration of self-service options, managing high call volumes, and leveraging…
February 18, 2022In order to attract and retain employees in a fierce labor market, David Buckley from CoTé’s AGENCYMATE posies the question…
January 24, 2022There is a new wave of digital customers and changing business environment but have you ever wondered how you can…
December 1, 2021Building your brand starts with knowing your customers, what they are looking for, and how you can provide a service…
November 18, 2021Check out our latest employee experience campaign for our latest pre-packaged app AGENCYMATE. Successful Customer Experience (CX) directly reflects the…
November 8, 2021At CoTé Software & Solutions (CoTé), the art of delivering a great customer experience (CX) is making sure your customers…
October 1, 2021As a Principal Agent Owner your primary goal is to maintain a competitive advantage, but how? With an all-in-one cloud…
September 28, 2021How does CoTé help organizations solve challenges and increase engagement from Customer Experience, Business Experience through to the Employee Experience?