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Aragon Research and CoTé align on Workflow and Content Automation
February 24, 2020
It should be child’s play – automate your processes In our blogs about people and process last year we covered…
Gartner’s latest CCM Market Guide will definitely get you thinking!
February 21, 2020
Do you have the right CCM solution and partner for your future omni-channel customer communication needs? Why do you get…
Looking beyond platform – are your processes and people affecting your customer interactions? Part 4: Testing
September 16, 2019
Following from People and Process Parts 1, 2 and 3, in this post we’ll focus on the of key issue of…
Looking beyond platform – are your processes and people affecting your customer interactions? Part 2: Change
August 30, 2019
Following from Part 1, in this post we’ll focus on another key issue we observe. This issue will hit your…
Looking beyond platform – are your processes and people affecting your customer interactions? Part 1: Source of truth
August 13, 2019
Sound advice is fundamental when approaching how to implement or sharpen an implementation of CCM to improve your customer interactions.…