August 10, 2020Experience and automation are the new norm in customer communications. Is your CCM able to respond? Changing customer expectations and…
March 18, 2020In the face of growing communications complexity, how do you ensure a consistent brand experience? The answer is through your…
February 21, 2020Do you have the right CCM solution and partner for your future omni-channel customer communication needs? Why do you get…
September 24, 2019Following on from People and Process Parts 1, 2, 3 and 4, in this post we’ll focus on the of key issues of PEOPLE and ORGANISATION.…
September 16, 2019Following from People and Process Parts 1, 2 and 3, in this post we’ll focus on the of key issue of…
September 11, 2019Following from People and Process Parts 1 and 2, in this post we’ll focus on the of key issue of POOR…
August 30, 2019Following from Part 1, in this post we’ll focus on another key issue we observe. This issue will hit your…
August 27, 2019Since 2009 CoTé has been partnering with, and providing services to, leading Insurance companies. These companies have recognised four key…
August 13, 2019Sound advice is fundamental when approaching how to implement or sharpen an implementation of CCM to improve your customer interactions.…