November 18, 2020In this whitepaper Kaspar Roos, CEO at Aspire Customer Communications Services outlines the benefits of a next generation omni-channel processing…
November 17, 2020Superannuation funds are under increasing pressure to provide personalised, timely, consistent and relevant experiences to all members, while also dealing…
August 10, 2020Experience and automation are the new norm in customer communications. Is your CCM able to respond? Changing customer expectations and…
September 16, 2019Following from People and Process Parts 1, 2 and 3, in this post we’ll focus on the of key issue of…
September 11, 2019Following from People and Process Parts 1 and 2, in this post we’ll focus on the of key issue of POOR…
August 30, 2019Following from Part 1, in this post we’ll focus on another key issue we observe. This issue will hit your…
August 27, 2019Since 2009 CoTé has been partnering with, and providing services to, leading Insurance companies. These companies have recognised four key…
August 13, 2019Sound advice is fundamental when approaching how to implement or sharpen an implementation of CCM to improve your customer interactions.…