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Tag:
customer experience metrics
A digital solution to the complexities of insurance documentation
May 3, 2021
A large transport insurer moved their documentation to the virsaic™ platforms giving them the opportunity to address issues that they’d…
Genuinely better customer experience through business process automation
March 3, 2021
BPA is proven to markedly improve your customers' experience. Read on for five steps to effectively apply BPA - and…
The new metrics of customer experience
April 6, 2020
Although companies are increasingly recognising the importance of exceptional customer experience, the numbers show that few are achieving it. Forrester’s…