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Tag:
customer interaction
Is ‘channel of choice’ a realistic promise?
November 6, 2020
Many business leaders have probably pondered: is the path to customer loyalty really dependent on giving customers every possible option…
Looking beyond platform – are your processes and people affecting your customer interactions? Part 1: Source of truth
August 13, 2019
Sound advice is fundamental when approaching how to implement or sharpen an implementation of CCM to improve your customer interactions.…