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Tag:
digital process automation
ITWire Interview: Rudi Steyn, CoTé CTO talks Customer Experience Management, US expansion, and more
August 17, 2021
Twelve years after its founding, CoTé is an Australian success story expanding to the US and beyond, so it was…
Welcoming Anthony Kravinskis to the team at CoTé
August 11, 2021
Welcoming Anthony Kravinskis to the team at CoTé. Anthony comes with 25 years of experience in IT Program Management &…
CoTé Fireside chat: The scalable experience
June 17, 2021
Johann has great insights on how important it is to work with a cloud platform that provide scalability plus customer…
The hidden costs of using outdated technology
May 28, 2021
CoTés scalable, cloud-based customer experience management (CXM) platform virsaic helps unify disparate technologies allowing you to replace legacy systems and…
A digital solution to the complexities of insurance documentation
May 3, 2021
A large transport insurer moved their documentation to the virsaic™ platforms giving them the opportunity to address issues that they’d…
Address the CX gap in your operations to avoid unhappy customers
October 16, 2020
We’re in an era of digital disruption and customers expect you to earn their loyalty, over and over again. If…
What crisis communication can teach us about the ideal approval process
July 8, 2020
How your company responds in a crisis—and communicates that response—will impact your ability to retain customers, avoid significant damage, and…
Looking beyond platform – are your processes and people affecting your customer interactions? Part 3: Requirements
September 11, 2019
Following from People and Process Parts 1 and 2, in this post we’ll focus on the of key issue of POOR…
Looking beyond platform – are your processes and people affecting your customer interactions? Part 2: Change
August 30, 2019
Following from Part 1, in this post we’ll focus on another key issue we observe. This issue will hit your…
How are your insurance communications processes going?
August 27, 2019
Since 2009 CoTé has been partnering with, and providing services to, leading Insurance companies. These companies have recognised four key…
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