October 10, 2024Explore the challenges faced by modern contact centres, including the integration of self-service options, managing high call volumes, and leveraging…
January 8, 2024Explore the challenges faced by modern contact centres, including the integration of self-service options, managing high call volumes, and leveraging…
November 5, 2023Explore the challenges faced by modern contact centres, including the integration of self-service options, managing high call volumes, and leveraging…
February 18, 2022In order to attract and retain employees in a fierce labor market, David Buckley from CoTé’s AGENCYMATE posies the question…
February 14, 2022Organisations have been forced to adapt their business models toward customer and employee experience trends in order to stay competitive,…
February 1, 2022A new era of the digital economy has arrived and encompasses multiple disciplines, experiences, and sectors. Consumers value personalization and…
January 24, 2022There is a new wave of digital customers and changing business environment but have you ever wondered how you can…
January 6, 2022As we head into 2022, we don’t expect the pace of change to slow down. Instead, we at CoTé are…
December 13, 2021This week Rudi Steyn, CTO at CoTe talked with Digital Insurance on How technology can help insurers evolve, manage risk.…
December 1, 2021Building your brand starts with knowing your customers, what they are looking for, and how you can provide a service…