Skip links

Customer experience solutions

Do more than just deliver messages—deliver outstanding customer experiences.

Effective customer communications have the power to change your business. Our customer experience solutions help you foster loyalty, drive internal efficiency, and develop more profitable customer relationships through your communications.

Our capability goes further than simply helping you send the right message at the right time. Automated audit and compliance workflows ensure absolute confidence in your communications and peace of mind that your business and customers are protected.

IT services

Customer experience solutions that enhance every touchpoint, no matter your industry.

Make a great first impression with swift, easy, and interactive customer onboarding. Minimise dropout, keep your applicants informed at every step and provide a superior customer experience that leads to lasting brand loyalty.

  • Send personalised quotes, offers, welcome packs, forms, agreements, follow ups, and notifications—both digital and physical
  • Complete personalised or prefilled forms, including web forms, and agreements online with e-Signature
  • Scan, digitise, classify, and store inbound documents including proof of identity, proof of income, and automatic triggering of task assignment and next action
  • Gain valuable insights with online surveys

Easily allow customer-facing staff to tailor messaging and access prior communications to expedite customer interactions, reducing the need for customer contact and giving customers accurate and timely information.

  • Customise and personalise statements, reports, surveys, notifications, invoicing, and billing
  • Expedite and enhance communications for policy, claims, case, and loan management
  • Allow forms, requests, and evidence to be submitted online with e-Signature
  • Ensure secure access and retrieval of documents by staff and customers
  • Capture and send chatbot discussions

Quickly prepare and implement responsive marketing campaigns and communications. Engage customers with thoughtful personalisation powered by dynamic insights.

  • Easily integrate offers, eDMs, and campaigns with customer support processes
  • Send personalised videos
  • Gain valuable insights with online surveys

Rapidly respond to stakeholders’ needs for timely, personalised, and accurate information through multiple channels, while reducing the impact on customer service representatives.

  • Manage one- or two-way notifications and correspondence
  • Quickly customise FYIs and calls to action
  • Inbuilt feedback loops equip you to track, trace, record, report, and sharpen messaging
  • Send, measure and track offers, eDMs, and campaigns
  • Gain valuable insights with online surveys
FIND OUT MORE

Safeguard the integrity of your data with accurate record-keeping, and effectively manage the confidentiality and security of document distribution within the business.

  • Automatically review, approve, distribute, and archive documentation including agendas, papers, and minutes
  • Ensure secure access and retrieval of documents by secretariat

Protect your business with integrated risk management support. Maintain an accurate audit trail and ensure all necessary compliance and reporting requirements are satisfied.

  • Maintain a full audit trail of all changes, tracking, and delivery
  • Easily capture all in- and outbound correspondence including full metadata and store securely

Build your customer experience capabilities with the virsaic™ CCM platform

STRATEGIC THINKING

Better experiences

Proactive messages reduce the need for customer contact, while visibility of prior communications speeds up customer support interactions.

GREATER ENGAGEMENT

Streamline processes

Reduce the time it takes to produce customer communications down to days, not months.

FREEDOM TO FOCUS

Improve efficiency

Communicate frictionlessly by automating manual tasks and processes.

Testimonials

What people say

It’s never been more important to be able to trust in the quality of the delivery. But don’t take our word for it.

Get more power in your delivery

FIND OUT MORE