Explore the challenges faced by modern contact centres, including the integration of self-service options, managing high call volumes, and leveraging analytics to meet customer expectations and improve satisfaction.
In order to attract and retain employees in a fierce labor market, David Buckley from CoTé’s AGENCYMATE posies the question “What if organizations bet on better digital capabilities to give workers a better, more agile experience that works in the virtual office era?” As these employees demand better working conditions – higher pay, work-life balance and enhanced technology services—investing in cloud-based management systems and digital capabilities can streamline and improve the employee experience while lowering turnover rates.
Organisations have been forced to adapt their business models toward customer and employee experience trends in order to stay competitive, as well as to maintain and build customer satisfaction and loyalty.
A new era of the digital economy has arrived and encompasses multiple disciplines, experiences, and sectors. Consumers value personalization and speed; employees demand efficient processes, technologies, and applications that work seamlessly together from anywhere; and companies want to differentiate themselves in a crowded marketplace.
There is a new wave of digital customers and changing business environment but have you ever wondered how you can integrate your digital ecosystem to meet your customers wherever they are? CoTé’s cloud-based software helps your organisation to deliver a total experience journey
As we head into 2022, we don’t expect the pace of change to slow down. Instead, we at CoTé are embracing the opportunity to help our clients deliver better customer communications and experiences in this new world. There’s never been a better time for organizations to ensure their long-term viability and success by engaging and building deep relationships with their target markets.
Here are the trends we think will have the greatest impact on customer communications and engagement in the year ahead.
This week Rudi Steyn, CTO at CoTe talked with Digital Insurance on How technology can help insurers evolve, manage risk.
With pre-packaged applications like AGENCYMATE, powered by Cote, Insurance Agencies can change the game, enabling better service to clients and equipping their employees to succeed in our emerging post-pandemic world.
Building your brand starts with knowing your customers, what they are looking for, and how you can provide a service or product that fits their needs. When it comes to customer experience (CX), consumers may value the human touch, but the evolution of digital technologies is pushing for advanced digital communication capabilities that are altering the expectations for positive customer experiences.
Check out our latest employee experience campaign for our latest pre-packaged app AGENCYMATE. Successful Customer Experience (CX) directly reflects the personnel’s efficiency and productivity.
In this video explainer, we showcase how CoTé’s AGENCYMATE’s all-in-one cloud AMS platform, empowers Sales Agents to influence customer decisions and win sales!
CoTé entered the US market last month by launching a new agency management solution, AGENCYMATE, for Insurance Agencies. Insurance Business now shares the great success of the omnichannel platform as it continues to allow users to seamlessly deliver a premium Insurance service with personalised customer engagement!
At CoTé Software & Solutions (CoTé), the art of delivering a great customer experience (CX) is making sure your customers trust your brand to ensure their data is private and secure. Many organizations will make this guarantee to their consumers, but how can you verify that your company and customer data records are safe?
Insurance News announces CoTé’s launch of AGENCYMATE to the US Insurance market! Great to see the excitement in Australia is building around our technology advancements in AI/Machine learning and omnichannel customer-driven journeys.