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Digital engagement campaign delivers massive savings in time and effort

3 days ago in

The situation A respected financial services company needed to turn around an urgent regulatory campaign that required it receiving an opt-in response from 100,000 of its 450,000-member base. Historically, previous compliance campaigns experienced a significant level of disengagement among members who, when they received letters,

Genuinely better customer experience through business process automation

2 months ago in

The business environment is more competitive than ever, yet many businesses are not taking advantage of all available opportunities to satisfy and delight customers. While it can be complicated to fully operationalise approaches that deliver an improved customer experience, there are quick wins to be

New core versus old – CX integration at the core of your organisation

2 months ago in

Legacy systems, otherwise referred to as old core systems are the former backbone of IT within companies that are still using them. According to Gartner, this includes hardware and software that often has only a few core functions that, while outdated, are still critical to

Customer experience wins—that happens when IT and Operations align

2 months ago in

Customer Experience (CX) has been highlighted again and again as one of the most important growth areas and challenges for businesses as we move into 2021. Customers are increasingly demanding experiences, not just service. They want to partner with companies that know them, understand them

How to simplify the delivery channel of choice

2 months ago in

Interacting with, and collecting data about, customers across different parts of your business, using a variety of tools may well be unavoidable—but it also makes it harder to understand each customer’s experience and preferences. The problem becomes bigger the more customers you acquire, unless you

Spend money to save—why investing in CX will pay dividends from customer acquisition to retention

3 months ago in

Changing customer demands can be difficult for service-driven businesses, but they can also be a positive driver of change. For instance, one of the least surprising outcomes of the turmoil of 2020 has been the shift towards more responsive digital systems in response to customers’

Why customer experience relies on an enterprise experience focus

3 months ago in

You may have considered many aspects of your organisation’s ability to offer a good customer experience. But that may be only part of the story. With many other players—from suppliers to vendors— impacting the way customers perceive your service, how do you influence your customer’s

CoTé Fireside chat: The client delivery experience

5 months ago in

Interview with Donald, CoTé Solution Delivery Manager. This second CoTé Fireside chat is with Donald, Solution Delivery Manager at CoTé Software & Solutions, who talks about his client delivery experience, building solutions using the CoTé CCM platform, virsaic™. Donald discusses how important it is to

CoTé Fireside chat: The graduate experience

5 months ago in

Chat with Alush, Graduate CCM Analyst Developer. Welcome everyone to CoTé Software & Solutions very first mini Fireside Chat. A new short interview series which we will be running several through the coming weeks. Today we would like to welcome Alush from our Graduate programme

[Aspire CCS whitepaper] Elevating your CCM: The benefits of a next generation omnichannel processing platform

5 months ago in

In this whitepaper Kaspar Roos, CEO at Aspire Customer Communications Services outlines the benefits of a next generation omni-channel processing platform. The benefits are in the context of the 2020 Aspire research report ‘Understanding the new digital reality‘ and relate directly to key themes: Customer

[FREE WEBINAR] How to digitalise member & employee experience at every interaction

5 months ago in

Superannuation funds are under increasing pressure to provide personalised, timely, consistent and relevant experiences to all members, while also dealing with a rapidly changing regulatory environment. But in an environment where data is siloed and funds rely on manual processing, that is a challenge. The

Is ‘channel of choice’ a realistic promise?

6 months ago in

Many business leaders have probably pondered: is the path to customer loyalty really dependent on giving customers every possible option to interact with your brand? Or is the ideal of an unlimited number of inbound and outbound channels unrealistic? Some executives may decide it makes

Digital engagement campaign delivers massive savings in time and effort

Genuinely better customer experience through business process automation

New core versus old – CX integration at the core of your organisation

Customer experience wins—that happens when IT and Operations align

How to simplify the delivery channel of choice

Spend money to save—why investing in CX will pay dividends from customer acquisition to retention

Why customer experience relies on an enterprise experience focus

CoTé Fireside chat: The client delivery experience

CoTé Fireside chat: The graduate experience

[Aspire CCS whitepaper] Elevating your CCM: The benefits of a next generation omnichannel processing platform

[FREE WEBINAR] How to digitalise member & employee experience at every interaction

Is ‘channel of choice’ a realistic promise?

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