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    Customer experience statistics that show positive CX starts with communication

    Customer experience statistics that show positive CX starts with communication

    in
    Eye-opening stats that show positive customer experience starts with communication Marketing leaders know that delivering a better customer experience (CX) is a competitive driver. Achieving high levels of engagement and positive sentiment across the entire customer journey starts with effective communication. Why? Because communication lies
    employee experience
    Why investing in employee experience will improve customer experience

    Why investing in employee experience will improve customer experience

    in

    Improving customer experience (CX) is high on the list of priorities of clever companies that know a positive CX contributes to more loyal customers and higher revenues. So why does employee experience matter? Delivering the experiences that matter inevitably requires capitalising on technology. Integrated, cloud-based tools

    crisis communication
    What crisis communication can teach us about the ideal approval process

    What crisis communication can teach us about the ideal approval process

    in

    How your company responds in a crisis—and communicates that response—will impact your ability to retain customers, avoid significant damage, and grow your business.  Crisis communication is an important aspect of business continuity, but it’s also critical to showing customers that you’re responding to their needs.

    Six trends in customer communications worth responding to (and how to respond)

    Six trends in customer communications worth responding to (and how to respond)

    in
    Six trends in customer communications worth responding to (and how to respond) The customer communications landscape is evolving rapidly. Digital transformation has changed the game by opening up a variety of new channels and also dramatically raising consumer expectations. With so much competition for your

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