Johann has great insights on how important it is to work with a cloud platform that provide scalability plus customer and business experience automation!
CoTés scalable, cloud-based customer experience management (CXM) platform virsaic helps unify disparate technologies allowing you to replace legacy systems and applications with a single solution.
A large transport insurer moved their documentation to the virsaic™ platforms giving them the opportunity to address issues that
they’d been wanting to pursue.
How do you drive a unified digital customer experience with better technology and marketing strategies?
Read on for seven key steps.
Under time and cost pressure to execute a regulatory change this financial services company adopted virsaic and exceeded all targets while reducing costs and risks.
BPA is proven to markedly improve your customers’ experience.
Read on for five steps to effectively apply BPA – and a bonus real-life example!
Legacy systems, otherwise referred to as old core systems are the former backbone of IT within companies that are still using them. According to Gartner, this includes hardware and software that often has only a few core functions that, while outdated, are still critical to
Customer Experience (CX) has been highlighted again and again as one of the most important growth areas and challenges for businesses as we move into 2021. Customers are increasingly demanding experiences, not just service. They want to partner with companies that know them, understand them
Interacting with, and collecting data about, customers across different parts of your business, using a variety of tools may well be unavoidable—but it also makes it harder to understand each customer’s experience and preferences. The problem becomes bigger the more customers you acquire, unless you
Changing customer demands can be difficult for service-driven businesses, but they can also be a positive driver of change. For instance, one of the least surprising outcomes of the turmoil of 2020 has been the shift towards more responsive digital systems in response to customers’
You may have considered many aspects of your organisation’s ability to offer a good customer experience. But that may be only part of the story. With many other players—from suppliers to vendors— impacting the way customers perceive your service, how do you influence your customer’s
Interview with Donald, CoTé Solution Delivery Manager. This second CoTé Fireside chat is with Donald, Solution Delivery Manager at CoTé Software & Solutions, who talks about his client delivery experience, building solutions using the CoTé CCM platform, virsaic™. Donald discusses how important it is to