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employee experience
Why investing in employee experience will improve customer experience

Why investing in employee experience will improve customer experience

in

Improving customer experience (CX) is high on the list of priorities of clever companies that know a positive CX contributes to more loyal customers and higher revenues. So why does employee experience matter? Delivering the experiences that matter inevitably requires capitalising on technology. Integrated, cloud-based tools

crisis communication
What crisis communication can teach us about the ideal approval process

What crisis communication can teach us about the ideal approval process

in

How your company responds in a crisis—and communicates that response—will impact your ability to retain customers, avoid significant damage, and grow your business.  Crisis communication is an important aspect of business continuity, but it’s also critical to showing customers that you’re responding to their needs.

Six trends in customer communications worth responding to (and how to respond)

Six trends in customer communications worth responding to (and how to respond)

in
Six trends in customer communications worth responding to (and how to respond) The customer communications landscape is evolving rapidly. Digital transformation has changed the game by opening up a variety of new channels and also dramatically raising consumer expectations. With so much competition for your