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Six trends in customer communications worth responding to (and how to respond)

Six trends in customer communications worth responding to (and how to respond)

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Six trends in customer communications worth responding to (and how to respond) The customer communications landscape is evolving rapidly. Digital transformation has changed the game by opening up a variety of new channels and also dramatically raising consumer expectations. With so much competition for your
Looking beyond platform – are your processes and people affecting your customer interactions? Part 5: People and Organisation

Looking beyond platform – are your processes and people affecting your customer interactions? Part 5: People and Organisation

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Following on from People and Process Parts 1, 2, 3 and 4, in this post we’ll focus on the of key issues of PEOPLE and ORGANISATION. We observe four key areas where impediments to fluid, good practice can occur. When prudent to do so, and relevant to customer communications management processes,

Looking beyond platform – are your processes and people affecting your customer interactions? Part 4: Testing

Looking beyond platform – are your processes and people affecting your customer interactions? Part 4: Testing

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Following from People and Process Parts 1, 2 and 3, in this post we’ll focus on the of key issue of TESTING. Poor processes when planning, executing and reporting on testing, let alone when expediting fixes, will also hit your bottom line by hampering your ability

Looking beyond platform – are your processes and people affecting your customer interactions? Part 3: Requirements

Looking beyond platform – are your processes and people affecting your customer interactions? Part 3: Requirements

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Following from People and Process Parts 1 and 2, in this post we’ll focus on the of key issue of POOR REQUIREMENTS GATHERING AND MANAGEMENT. This issue will also hit your bottom line by hampering your ability to move faster and execute cheaper and better. The