Insights

Get the latest CXM insights straight to your inbox.

Blogs Case Studies Events Fireside chat Infographics Whitepapers

The Impact of a Digital Transformation on Customer Experiences

1 week ago in

It’s no secret that the future is digital. But how can firms that haven’t yet leaned into new technologies ensure that they aren’t left in the dust as it evolves? It starts by understanding the power and importance of customer experience. This article will highlight the importance of embracing digital transformation in order to provide a better customer journey in the enterprise.

Mini Fireside Session- The Scalable Experience

CoTé Fireside chat: The scalable experience

3 months ago in

Johann has great insights on how important it is to work with a cloud platform that provide scalability plus customer and business experience automation!

The hidden costs of using outdated technology

4 months ago in

CoTés scalable, cloud-based customer experience management (CXM) platform virsaic helps unify disparate technologies allowing you to replace legacy systems and applications with a single solution.

A digital solution to the complexities of insurance documentation

5 months ago in

A large transport insurer moved their documentation to the virsaic™ platforms giving them the opportunity to address issues that
they’d been wanting to pursue.

Breathe a sigh of relief with unified experiences

5 months ago in

How do you drive a unified digital customer experience with better technology and marketing strategies?

Read on for seven key steps.

Digital engagement campaign delivers massive savings in time and effort

5 months ago in

Under time and cost pressure to execute a regulatory change this financial services company adopted virsaic and exceeded all targets while reducing costs and risks.

Genuinely better customer experience through business process automation

7 months ago in

BPA is proven to markedly improve your customers’ experience.
Read on for five steps to effectively apply BPA – and a bonus real-life example!

New core versus old – CX integration at the core of your organisation

7 months ago in

Legacy systems, otherwise referred to as old core systems are the former backbone of IT within companies that are still using them. According to Gartner, this includes hardware and software that often has only a few core functions that, while outdated, are still critical to

Customer experience wins—that happens when IT and Operations align

7 months ago in

Customer Experience (CX) has been highlighted again and again as one of the most important growth areas and challenges for businesses as we move into 2021. Customers are increasingly demanding experiences, not just service. They want to partner with companies that know them, understand them

How to simplify the delivery channel of choice

8 months ago in

Interacting with, and collecting data about, customers across different parts of your business, using a variety of tools may well be unavoidable—but it also makes it harder to understand each customer’s experience and preferences. The problem becomes bigger the more customers you acquire, unless you

Spend money to save—why investing in CX will pay dividends from customer acquisition to retention

8 months ago in

Changing customer demands can be difficult for service-driven businesses, but they can also be a positive driver of change. For instance, one of the least surprising outcomes of the turmoil of 2020 has been the shift towards more responsive digital systems in response to customers’

Why customer experience relies on an enterprise experience focus

8 months ago in

You may have considered many aspects of your organisation’s ability to offer a good customer experience. But that may be only part of the story. With many other players—from suppliers to vendors— impacting the way customers perceive your service, how do you influence your customer’s

Insights

The Impact of a Digital Transformation on Customer Experiences

The hidden costs of using outdated technology

A digital solution to the complexities of insurance documentation

Breathe a sigh of relief with unified experiences

Digital engagement campaign delivers massive savings in time and effort

Genuinely better customer experience through business process automation

New core versus old – CX integration at the core of your organisation

Customer experience wins—that happens when IT and Operations align

How to simplify the delivery channel of choice

Spend money to save—why investing in CX will pay dividends from customer acquisition to retention

Why customer experience relies on an enterprise experience focus

Services

About

Contact

Skip links

Insights

Services

About

Contact